The Golden Chiip respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our restaurant, dine with us, or participate in our offline poker activities.
Policy Effective Date
This policy is effective as of 9 September 2026 and may be updated periodically. We encourage you to review this page regularly to stay informed about how we protect your information.
Last updated: 9 September 2026. Changes will be posted on this page with a revised effective date.
We collect information you voluntarily provide when making a reservation, joining our poker room, or contacting us. This may include your name, email address, phone number, and any dietary requirements or accessibility needs you share.
No account creation or online poker is required. All poker at The Golden Chiip is offline and chip-based.
When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device information, and pages visited. This helps us improve our website and understand how visitors interact with our content about dining and poker.
We may receive information about you from third-party booking platforms or social media if you interact with us through those channels. This information is used solely to manage your reservation or respond to your enquiry.
We use your information to manage reservations, accommodate dietary needs, and ensure a pleasant dining experience. For poker room guests, we use your contact details to communicate about offline poker sessions and table availability.
We analyse aggregated and anonymised data to understand dining trends, popular menu items, and poker room usage. This helps us enhance our menu, service, and the overall social atmosphere at The Golden Chiip.
With your consent, we may send you updates about special events, new menu items, or poker room news. You can opt out at any time by contacting us or using the unsubscribe link in our emails.
Contact [email protected] to manage your preferences.
We may share your information with trusted third-party service providers who assist us in operating our website, managing reservations, or sending communications. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of The Golden Chiip, our guests, or others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs.
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorised access, disclosure, alteration, and destruction. This includes secure storage of reservation records and limited access to personal data.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Reservation records are typically kept for 12 months, after which they are securely deleted or anonymised.
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. To make a request, contact us using the details below.
You may opt out of marketing communications at any time. You may also request deletion of your personal information, subject to legal obligations. We will honour such requests where possible.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the effective date clearly indicated at the top.
Effective date: 9 September 2026.
If you have any questions, concerns, or complaints about this privacy policy or our handling of your personal information, please contact us using the details below. We take all privacy matters seriously and will respond promptly.
This website contains information about adult offline poker and card lounge experiences.
